Conflict Resolution / Navigating Difficult Conversations
Wednesday, June 5, 2024
9:00 AM – 11:00 AM MDT
Live Zoom Webinar
About this course
This combination course teaches participants how to identify the underlying sources of conflict, and practical conflict resolution skills that can be applied immediately. It includes lessons on navigating difficult conversations, which is a crucial component of managing conflict.
Developing the ability to handle conflict and difficult conversations will pay off in terms of reduced stress, increased confidence, improved relationships, increased trust, fewer problems, better teamwork, higher productivity, and better career opportunities.
Learning outcomes
Upon completion of this program, participants will be able to:
- Identify the underlying sources of conflict and the patterns of conflict behaviors that create and worsen most workplace conflicts
- Recognize and effectively apply the Five Modes of Conflict Resolution
- Apply specific conflict-resolution tips and techniques to more effectively resolve workplace conflict
- Understand the nature of difficult conversations and what it takes to handle them
- Identify the seven stages of handling difficult conversations
- Use empathy in a way that minimizes negative responses and strengthens relationships
- Apply best practices for preparing, initiating, and delivering the conversation
- Discover how to generate solutions and bring the conversation to a close
Agenda
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- Conflict in the Workplace
- 6 Principles of Conflict
- 7 Sources of Conflict
- The Five Conflict Modes
- The Funnel Approach to Conflict Resolution
- The Pareto (or Northeast) Frontier
- The Interest-Based Relational (IBR) Approach
- One-Sided vs. Two-Sided Appeals
- 12 Reminders for Difficult Conversations
- The 7 Stages of a Difficult Conversations
- Active Listening
Schedule
Times are approximate and may change.
- 9:00 - 10:00 AM: Lecture and activities
- 10:00 - 10:10 AM: Break
- 10:10 - 10:45 AM: Lecture and activities
- 10:45 - 11:00 AM: Q&A and closing
Direct, spirited, considerate, and systematic
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Zoom meeting link will be provided upon registration
$ 195 per seat
Early bird pricing available
Save $20 if you register before 5/9/24
Course details:
Duration:
2hr 00min
Total seats
80 participants
Prerequisites
None
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